Bubba Blue Fish

 

 

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FAQ's - Frequently Asked Questions

How is my order delivered?

Bubba Blue Fish sends every order via the Australia Post where each parcel has a unique trackable barcode that is provided to the customer as soon as the order is dispatched. Bubba Blue Fish chooses Australia Post as they provide a reliable and professional service. 

Products in stock will usually be posted within 2 working days of making payment however, in many cases your items will be sent more quickly or even on the same day as purchase. 

Bubba Blue Fish has a regular postal dispatch system and aims for customers to receive their products within 7 business days after placing their order. 

Custom/handmade products that require sewing or to be made, will usually be posted within 21 days of payment. Bubba Blue Fish endeavours to meet any special requirements or timeframes to suit your needs, please let advise us on ausbubbabluefish@gmail.com if you require a specific time.

Bubba Blue Fish proudly uses a combination of recycled packaging materials. In addition our mailing satchels are fully biodegradable. 

What shipping options are available?

Standard Post - Domestic
Bubba Blue Fish offers flat rate standard postage of $8.95* on all domestic purchases. Flat rate postage is not available for orders weighing over 5kgs, heavy or oversized items. We aim to dispatch your order with 48 hours unless ordered on a weekend. Standard orders should be received within 7 business days after your order has been dispatched, if not sooner.

Express Post - Domestic
Bubba Blue Fish also offers express flat rate postage of $14.95* on all domestic purchases. Express post is not available for orders weighing over 5kgs, heavy or oversized items. We aim to dispatch your order with 24 hours unless it is ordered on a weekend. Express orders should be received within 3 business days, if not sooner.

Free Postage
Postage is free on all orders that are over $100 unless there is a heavy or oversize item in the order. 

*Heavy / Oversize Excess Charges
Please note that oversized or particularly heavy products will have an excess charge applied. Any excess charges will be outlined at the product description and confirmed at checkout. For these items, we use various local & interstate courier or freight services. Please note that these items can only be shipped within Australia and are exempt from free shipping promotion

Courier and freight delivery charges vary from area to area and therefore we cannot give you an accurate shipping quote online. Please contact us on ausbubbabluefish@gmail.com PRIOR to placing your order for an accurate quote. We will respond within 2 working business days. We will not process your order until you have agreed on the shipping costs.

Extra Delivery Costs
If there is no one at the delivery address to accept the order a re-delivery charge will apply. This charge varies depending on the size of the item and the distance from the courier base to the delivery address. The courier will leave a calling card to organise another delivery day. If you change the delivery address after the goods have left our warehouse an extra delivery charge will apply.

Do you offer price matching?

Product prices are regularly updated when price changes are received from our suppliers. If you find a cheaper advertised price somewhere else, email us the details of the supplier together with prices of the product required and we will endeavour to try to provide you with a more competitive price. However due to our efforts in sourcing designer items from around the world, we must take into account shipping, tax and custom costs when pricing our products.

Do you offer returns?

Unfortunately due to hygiene standards, no returns or refunds will be allowed for swimming nappies, swimsuits and boardshorts with in-built nappies and teething products. 

You may return other new, unopened, unused items at your own expense within 14 days of the original order date for a full refund or credit note, minus the cost of the postage. 

We will pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
When an item is being returned on the grounds of change of mind the customer is required to pay postage charges for the return and will not receive a refund for the original postage costs.

Should you find any faults with our product or service, you must notify us within 7 days of receiving your order. You should expect to receive your refund within four weeks of giving your package to the return shipper (with tracking), however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (~5 to 10 business days), the time it takes us to process your return once we receive it (~3 to 5 business days), and the time it takes your bank to process our refund request (~5 to 10 business days).

We value your satisfaction and encourage you to offer us feedback of any form.

How do I pay for my order?

We accept Direct Bank Transfer if invoiced for an email or phone order. 

All orders completed through the website are processed via Credit Card or Paypal.

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